Shipping & Delivery
Shipping Cost & Time
We will ship via DHL. With the handover to DHL we will contact you by e-mail with your parcel number. So you can always check the current status of delivery. In EU Zone the Shipping time is 3-7 working days, in the rest of Europe and worldwide is 5-10 working days. Shipping to non-EU countries causes additional duties, taxes and fees.
In case the package is obviously damaged at the time of delivery (box ripped open, damaged or wrapped up in plastic), open it while the carrier is still there and compare its contents with the items on the delivery note! If you find any discrepancies or if the goods are damaged, ask the carrier to confirm the fact in writing and send us a transport damage notice. Further Information www.dhl.com
All orders with shipping within the EU are dispatched taxed without exception. The amount of VAT depends on the destination country of your order. Please note that we generally don’t process export certificates and we do not refund the VAT! For orders from outside the EU no VAT is calculated during check-out process. The tax rates and the laws of the respective country are valid exclusively. There may be additional customs fees. Please consult your local customs authority.
Track Your Shipment Online
When we hand over your parcel to our delivery service provider DHL, you will receive a shipment confirmation email and a tracking number (Tracking ID). With your tracking number, you can easily track your shipment at any time online. Please note, that some items cannot be tracked seamlessly abroad. If the last status of your tracking says “Shipment has arrived in the destination country” and does not refresh, see the “UPU Code / Match Code”, an international tracking number of your local transport service, in your online shipment status. Using this tracking number, you can visit the website of your local post office to check the status of your shipment.
If the parcel has not arrived within reasonable time and has not been left with a neighbour, we kindly ask you to contact our customer service. We will try to find your parcel via a DHL search request. Please be aware that an investigation may take a couple of weeks inland and up to two month overseas.
Sometimes shipments return to us with the notification „undeliverable“. In those cases we try to contact you to arrange a resending. If you have doubts that your shipment will be shipped successfully, please recheck the details of your delivery address and your tracking report.
Reasons for Non-Delivery
- Incorrect or incomplete address (e.g. transposed street number and zip code). To correct or delete a shipping address before shipping, please send us an email. There is no way to change an address if the package has already been shipped.
- Unsuccessful delivery: The mail man tries delivery once during weekdays. If you were not at home to receive your package, the mail man will leave a notification card informing you at what time an in what branch post office you can pick up the package. Your shipment is stored for 7 business days for you to collect. After this period, the shipment is returned to us. We will contact you then to discuss further action.
- Consignment not accepted: You always have the right to return goods if they do not comply with the contractual agreements. Yet, if goods not accepted for differing reasons than lacking quality or not by asserting the right to withdraw from a contract, you may be asked to pay for a repeated delivery. The delivery personnel will explicitly note your reason for refusing the consignment.